FREQUENTLY ASKED QUESTIONS

# How do I/We Book our Chosen Safari through your Company?
# How much is the deposit and when do I/we are required to pay?
# When Should i book my Safari?
# Do I/We require a Visa?
# Does your prices include International Flights?
# What type of Vehciles do you use on Safari?
# How Many people do you take on a Safari?
# When is the best time to Travel?
# What to Bring?
# What are the terms when booking a safari with your Company?
# Any gurantee to see a "Big Five" while on Safari?
# What are the kind of Accommodations?
# What is a Single Supplement?
# Will I/We be able to recharge my video camera batteries?
# Is there electricity at the safari Lodges and Camps
# What type of Baggage / Luggage should i take
# Do 1/We require Travel Insurance
# Are the destinations and Safaris that your offer safe and secure?
# What are the time differences in East Africa?
# Should 1/We expect a language problem?
# Is the water safe to drink?
# What medical precautions should we take?
# Any advise regarding photography?
# Is tipping recommended?
# How much money should I bring?
# Cash or travelers cheques? Are credit cards accepted
# Should we purchase local currency?
# What is there to buy in East Africa?
# Road Conditions in E.Africa
# Why should I Book Safari with you?

# How do I/We Book our Chosen Safari through your Company?
Please fill our online enquiry form avise the safari you require then sen us an email

# How much is the deposit and when do I/we are required to pay?
We require 30% deposit to confirm a booking, sent by wire transfer to our bank account or by filling our online payment form ( we provide with the link) Card accepted are Visa Card, MasterCard and Amex then balance is payable upon arrival.

# When Should i book my Safari?
Soonest you confirm you Safari we request our client to confirm with us so that we locate accommodation for them in advance, especially during the high/peak seasons - June to Oct and Christmas/New Year season.

# Do I/We require a Visa?
Visas are required to enter all 3 East African Countries - Kenya, Tanzania and Uganda. They can either be obtained in advance through the various Embassies/High Commissions abroad, or at the airports or other ports/borders of entry. The process is fast and easy and all one requires to have is a valid passport (at least six months) and the fee is US$50, payable in cash US dollar.
Citizens of some listed countries cannot get visas on arrival, so it is advisable to enquire with us on booking your safari. Pls note: Tanzania Visa is now US$100 for US citizens.

# Does your prices include International Flights?
No Flights included but we do reserve East Africa flight upon request.

# What type of Vehciles do you use on Safari?
We use 7-seater custom safari minibuses with pop-up roof ideal for game viewing and sight seeing. The buses are fitted with HF long range radios for easy communication and are well maintained to provide maximum level of comfort and safety. In addition to the above, all our vehicles are fully equipped with cool-boxes and first aid kits.All our safari drivers are trained tour guides, friendly, experienced, knowledgeable and are committed to ensuring clients' satisfaction.

# How Many people do you take on a Safari?
Most of our safaris operate on private, where we offer Safari for minimum of 2 Pax and a Maximum of 7 People in a Tour Van for comfortability and we gurantee a window seats

# When is the best time to Travel?
Almost all the parks have great sightings all year round. Due to different habitats of the parks and reserves an overland safari comes handy and many maintain that June to September is the best time for Kenya and April to June, October –December for Tanzania.
Bottom line is that all year round there is plenty of wildlife to see and great birding activities. The mentioned months usually have less vegetation and wildlife can be viewed with relative ease. The nature reserves are at the time a bit crowded and as such recommended to make reservations much in advance.

# What to bring?
From June-September the evenings can be quite cool. Be ready for this and pack some warm clothing for the evenings. Be ready to meet with an unexpected showers but this doesn't lower the temperatures too much. The guides know how to deal with this and it should be the least of your worries.
Always have with you a wide-brim hat, insect repellant, sunscreen and sunglasses. Force yourself to drink water, lots of it, if you want to avoid headaches and lethargy from dehydration.

# What are the terms when booking a safari with your Company?
Please see our Terms & Conditions page.

# Any gurantee to see a "Big Five" while on Safari?
We cannot guarantee this, as all of the animals are in their natural environment. However, with our well though-out itineraries and chosen locations you will not be disappointed.

# What are the kind of Accommodations?
This depends on personal taste while on safari we offer accommodation in Lodges: Luxury Lodges, Standard lodges, Luxury Tented Camps, Semi Tented Camps or Pitch Tents meal plan is always FullBoard, In Hotel we offer accommodation caterng Bed and Breakfast. Whatever your choice, advance booking is recommended. Each one of the accommodations is further explained below.

# What is a Single Supplement?
This is a fee imposed on single travelers by the hotels, lodges and camps. Our safari prices are quoted based on two people sharing accommodation. If someone takes a room by themselves they have to pay the per-person price plus the single supplement fee.

# Will I/We be able to recharge my video camera batteries?
If a camp or lodge is connected to electricity mains or has a generator you may be able to recharge your video batteries. Many camps and lodges have the correct adapter plugs however we recommend that you bring your own plug and converter. One of the best options for recharging video batteries is an adapter allowing you to recharge from a vehicle battery.

# Is there electricity at the safari Lodges and Camps
Electricity in East Africa and is 220/240 volts. Most safari lodges and camps are not connected to an electrical supply. Solar lighting (backed up by batteries) is common, with many lodges having a generator which runs part of the day (morning and late evening). Lanterns also provide light at night. In most areas you will not be able to use a hairdryer or electric shaver.

# What type of Baggage / Luggage should i take
Luggage should be kept to a minimum - 12 kg's / 26 pounds per person packed in a soft duffel bag (15 kg's per person on Exclusive Series safaris). Hard sided suitcases and soft-sided internal frame carry on luggage are not acceptable as they will not fit in the baggage compartment on small aircraft which are often used for transfers between lodges and camps. On safaris that have no small aircraft transfers the weight and size allowance is not as important however you should still strive to bring as little as possible. Remember – Laundry service is offered at most safari camps and lodges at an extra cost unless otherwise stated.

# Do 1/We require Travel Insurance
We strongly recommend that you take out all of the necessary Travel Insurance before commencing on your journey to East Africa just like any other part of the World

# Are the destinations and Safaris that your offer safe and secure?
All of the destinations that we offer are considered to be safe and secure, and are all well-established destinations and locations.

# What are the time differences in East Africa?
Kenya: GMT +3 hours
Tanzania: GMT +3 hours
Uganda: GMT +3 hours
Rwanda: GMT +3 hours

# Should 1/We expect a language problem?
English is spoken throughout East Africa. We have driver/guides that also speak French and spanish and can be provided on request, ans sometimes at a fee.

# Is the water safe to drink?
While water in major towns is chlorinated and relatively safe to drink, it is safer to drink sealed bottled water and we do provide you with a little each day on safari. Incase you need more, this is readily available in stores and supermarkets.

# What medical precautions should we take?
Vaccination requirements change from time to time. We suggest you consult your local doctor or health department for information on the latest health precautions. Currently, shots against Yellow fever, Tetanus, Hepaitis and cholera are recommended but not mandatory. As a precaution we usually advise anti-malarial drugs to be taken before, during and after your visit to East Africa.
Also, if you are on prescription medication, please ensure you have an adequate supply to last the duration of your stay and a copy of your prescription(s).

# Any advise regarding photography?
Souvenier or Wildlife photography, a 200 mm zoom lens is the smallest that you should use, A 300-400 zoom is preferable. For bird-watchers, a 500mm or larger is necessary, and a wide-angle lens would be ideal for scenic shots.Bring extra camera and flash batteries and plenty of film - you may find these quite expensive and difficult to obtain locally. At the moment of writing this page it is forbidden to photograph government institutions, military personnel (police, army, border police) Some cultures eg, Masai are very sensitive so be careful when you photograph and to consult the guide on the various circumstances.

# Is tipping recommended?
Tipping at Restaurants (at your discretion) is 10%. Tipping on Safaris, at lodges and camps is always welcomed but the amount varies greatly. It is often best to tip the drivers, guides and lodge manager who will distribute your tip amongst the lodge or camp staff. As a rough estimate you can tip US $5 to US $10 for each traveler per day at each lodge / camp. Also tipping is extended to the Mountain Guides and Porters.
All tippings are done, after the all the services are given out.

# How much money should I bring?
You will need very little spending money on most safaris as the majority of meals and activities are included in your package cost. You will need to pay for lunch, dinner, and drinks when you are staying at Hotels on a bed and breakfast basis as is the case at most lodges and hotels in cities. Bills may be settled by US cash, Credit card or Local cureency (accepted at most lodges, camps, hotels).

# Cash or travelers cheques? Are credit cards accepted
Credit cards may be used in large towns at restaurants and shops with MasterCard and Visa being most accepted. However, use may be restricted in small towns and country areas and non-existent in small retail shops.

# Should we purchase local currency?
US cash or travelers checks may changed into local currency at airports and banks. Small bills (US $1, US $5, US $10, and US $20) are best. Always keep your receipt so that when you depart you may change your money back to US dollars. NOTE: Our banks and Bureaus they don't accept billing note below year 1999, kindly make sure your billing is above year 2000.
Automatic teller machines (ATM's) are situated outside most banks in towns and cities in East Africa, and international credit cards often can be used to withdraw currency. However, as Africa is unpredictable please do not rely on ATM machines for your currency needs.

# What is there to buy in East Africa?
Shopping while on safari is limited. Often lodges and camps have small curio shops where you can buy postcards, local goods such as carvings or books, clothing (hats, shirts), and film. At airports and in larger towns you will find African curio markets where you can by all sorts of carvings, masks, drums, jewelry etc...in general souvenirs and curios are inexpensive (in US dollar terms) - still, fun spirited bartering is the norm. In most cities there are up market jewelers and art galleries where you can easily spend hundreds, even thousands, of dollars on African art. Most reputable shops offer shipping of your purchase at extra cost.

# Road Conditions in E.Africa
In both Kenya and Tanzania, all the major roads are tarred. Not all of them are in good condition but accessible. In the National reserves the roads are of earth and rough.

# Why should I Book Safari with you?
Because we have the knowledge, experience & commitment to make your safari a lifetime experience! Testimonials from our past clients bear us witness. Incase you would like to communicate with some of these past clients, please request for e-mail/telephone contacts, and we shall be happy to provide.